metroslot Casino & Sportsbook Data Care

This page describes what we collect when you use metroslot and how we keep that data protected. We understand that privacy matters—especially when you're funding an account, placing bets, or playing live-dealer tables. Our approach is straightforward: we collect only what's needed to operate the platform safely, we encrypt everything in transit and at rest, and we never sell your information to third parties.

Our data handling covers account registration, payment processing, game activity, and customer support. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), your payment credentials go directly to your bank or e-wallet provider—we never store them on metroslot servers.

We operate under jurisdiction-restricted access, which means we collect location data to verify you are in a supported region. We also comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations by retaining identification documents and transaction records. This page explains exactly what data we hold, why we hold it, and your rights regarding that data.

What data we collect on metroslot

When you create a metroslot account, we collect your email address, mobile phone number, password, and full name. During verification, we request a photograph of your national identity document (KTP), a live selfie for facial verification, and proof of address (utility bill, lease agreement, etc.). This data is mandatory under KYC regulations to prevent fraud and confirm you are in a jurisdiction where metroslot services are lawful.

We also collect your IP address and device information (operating system, browser, app version) every time you log in. This allows us to detect suspicious access patterns and protect your account from unauthorized use. We log all deposits, withdrawals, bets, and game results tied to your account balance—this transaction history is retained for seven years to comply with accounting and AML regulations.

When you contact metroslot support via live chat or email, we retain those conversations to resolve disputes and improve our service. We do not use your email or phone number for marketing unless you explicitly opt in. Cookie data and browser identifiers help us recognize you on return visits and detect fraud.

How we use your data on metroslot

We use your metroslot account data to process deposits and withdrawals, settle game results, and communicate with you about account security or service updates. Your identity documents are used for verification only—we do not share them with third parties except as required by law or to prevent fraud.

Payment data is transmitted securely to your bank or e-wallet provider's gateway. We do not retain credit card details, bank account numbers, or e-wallet credentials. Our servers receive only a confirmation token after each transaction completes successfully. Your transaction history is used to generate monthly account statements and detect suspicious patterns that might indicate fraud or money laundering.

We use IP and device data to enforce jurisdiction restrictions—verifying you are in a region where metroslot services are available. We also use this data to prevent account takeovers and detect players using multiple accounts to abuse bonuses or circumvent limits. Support conversations are retained to handle disputes and improve our help systems.

Account verification

Identity documents confirm you are of legal age and resident in a supported jurisdiction where metroslot operates.

Payment processing

Your name, account details, and transaction history are transmitted to your bank or e-wallet provider to process deposits and withdrawals.

Fraud detection

We analyze login patterns, IP addresses, and transaction anomalies to protect your account and detect abuse on the metroslot platform.

Regulatory compliance

We retain all data required by anti-money-laundering and tax authorities in supported jurisdictions where metroslot is licensed.

Third-party processors and data sharing

We do not sell your metroslot data to advertisers, data brokers, or marketing firms. We do share limited data with trusted third parties who help us operate the platform: payment processors handle your deposits and withdrawals; identity-verification providers confirm your KYC documents; hosting providers store our servers (which may sit outside Indonesia); and analytics tools track aggregated usage patterns (not personal data).

We share data with law enforcement or regulatory authorities only when legally required—for example, to comply with court orders or anti-money-laundering investigations. We share data with other parts of metroslot (our support, compliance, and account-management teams) to serve you effectively. All third-party processors sign data-protection agreements that require them to treat your data as confidentially as we do.

Data security and encryption

We encrypt all data in transit using industry-standard TLS (Transport Layer Security) protocols. When you log into metroslot from a phone or computer, your login credentials and account balance are transmitted over an encrypted channel—no third party can intercept this data in flight. At rest, we store passwords using cryptographic hashing—we cannot recover your password even if our servers were compromised.

Payment credentials (card numbers, e-wallet tokens, bank account details) are never stored on metroslot servers. They are transmitted directly from your device to your bank or payment provider in encrypted form. We use multi-factor authentication (SMS 2FA) and session timeouts to prevent unauthorized account access. Our servers sit behind firewalls and intrusion-detection systems that monitor for attacks 24/7.

We conduct annual security audits and penetration tests to identify vulnerabilities. If we discover a data breach, we notify affected account holders within 72 hours, as required by data-protection regulations. Our data centers are located in jurisdictions with strong privacy laws, and we comply with all applicable data-protection standards.

Your rights regarding metroslot data

You have the right to access all personal data we hold on metroslot. Request a copy by contacting our support team with your account email—we will provide your data within 10 business days. You may request correction of inaccurate data; if your name, address, or identity information changes, update it in your Account Settings immediately so our records stay current.

You may request deletion of your metroslot account and associated data after seven years of account closure, subject to legal retention requirements. We cannot delete data sooner because anti-money-laundering regulations require us to retain transaction records for seven years. You have the right to withdraw consent for non-essential data collection (such as analytics cookies) by adjusting your browser settings.

1. Request your data

   Email support@metroslot with your account details; we provide a full data export within 10 business days.

2. Update your information

   Correct name, address, phone, or email in your Account Settings. Identity documents can be updated if they expire or change.

3. Opt out of non-essential cookies

   Browser settings allow you to disable tracking cookies. Essential cookies for account security and payment processing cannot be disabled.

4. Close your metroslot account

   Request account closure anytime through Account Settings. Data retention after closure follows regulatory retention windows.

Cookies and tracking on metroslot

We use cookies to remember your login session, store your language preference, and track which games you've played. Essential cookies are required for metroslot to function—without them, you cannot stay logged in or process payments. Analytics cookies help us understand how players use our platform, so we can improve the experience. We do not use cookies to build detailed profiles or target you with ads across other websites.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will prevent you from using metroslot. Third-party analytics tools (Google Analytics) may place cookies on your device—these are subject to Google's privacy policy, not ours. We do not pass personally identifiable data to Google.

Jurisdiction-specific data handling

metroslot services are available only where local law permits. We collect location data (IP address, device registration) to verify you are in a supported jurisdiction. If you access metroslot from a prohibited jurisdiction, we may suspend your account to comply with local gaming laws. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions experience identical data-protection standards.

We comply with data-protection regulations in jurisdictions where we operate. If you are located in a region with specific privacy laws (such as General Data Protection Regulation equivalent), those laws may provide you with additional rights beyond what this policy describes. Contact us to discuss your specific jurisdiction's protections.

Contact metroslot about privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your data, contact our privacy team via [email protected] or through live chat during business hours. We respond to privacy inquiries within five business days. If you are dissatisfied with our response, you may file a complaint with your local data-protection authority, where applicable.

We at metroslot remain committed to protecting your personal information and operating transparently. We collect only necessary data, we encrypt everything, we never sell your information, and we give you control over your data. Your privacy is our responsibility—we take it seriously.